Walk-in rotation for salons
Walk-ins pay the rent in a lot of nail shops. They also start fights when the same two chairs get every guest. UrBooked runs a hybrid queue so the desk has a rule, not a mood.
Requested tech, if that chair is free
A guest can ask for a name. If that artist is active, accepts walk-ins, and is not in a service or a block, they get the guest. No lecture at the desk.
Otherwise, fair rotation
Among techs who are free right now, UrBooked picks the one with the fewest walk-ins today, then the one who waited longest since their last walk-in.
Skip lunch, PTO, and busy chairs
A tech on a booked appointment, a time block, or a closed hour is out of the pool until they are actually free.
Reception can assign
The desk can seat someone with one tap when the floor needs a human override. VIP and request rules stay in your salon settings.
Why owners search for “fair walk-ins”
A requested tech who is free should still get their regular. A tech who just finished a walk-in should not jump the line again while someone else has sat empty. Daily counts and last-served order make that visible. The owner does not have to stand at the podium to keep the peace.
This is the same rotation the Rose & Ivory demo uses on the reception desk. Sign in as front desk on the homepage demo list if you want to tap through it.
On the floor today
- Daily walk-in counts per tech
- Last-served order when counts tie
- Preferred-name rule you can turn off
- Works next to online appointments on the same calendar
Walk-ins plus the online book
Rotation only works if the same system knows who is already booked. UrBooked is nail salon booking software first: services, hours, deposits, and a public page. Walk-ins are not a separate clipboard. Hair, lash, and spa chairs on a mixed floor use the same desk — see multi-service salon booking.
Run the desk without the argument
Start a trial and open the walk-in desk, or call if you want to see it on a real floor.